Cancellations

Order can be cancelled before the shipment. After shipment it can be only return. Once order get cancelled amount will be refunded for prepaid orders.

Cancelation Criteria

Incorrect or Incomplete information regarding Customers address (Street number, Landmark etc.).
In case of wrong product price or specification mentioned on industrypurchase.com.
Unavailability of products if a product runs out of stock with the vendor, the order will be cancelled.
If delivery area falls under Non Serviceable zone by our Logistic Courier Partner even after placing the order in that case order can be cancelled.
Suspected fraudulent information.

Refunds :

Once the order gets cancelled, amount will be refunded to the customer based on the payment mode chosen by the customer at the time of placing the order.
Credit/Debit Card/Net Banking/Wallets 2-4 business days
If transaction is done by through NEFT and Cheques then customer need to share below mentioned details at our Email Id info@industrypurchase.com from registered e-mail id.
1. Account number
2. Account Holder name
3. IFSC Code
After receiving the required information for refund, refund will be processed in 2-3 business days and same will reflect in your account in another 2-4 business days.

Other Terms and Conditions :

Products marked as non-returnable on the product detail page cannot be returned such as Electronics, Cartridges, Safety, Tyres, Electricals & Car-care.
Product Purchase under clearance sale will not be covered under Return policy.
Products sold as combo can not be returned individually.
Note : Incase, after receiving the product if we found any discrepancy by our Quality inspection team, we will re-ship product to the customer and in that case customer will have to bear the courier charges for re-shipment in order to receive the product. No courier charges for sending the product will be reimbursed

Returns

Guidelines for Returns & Replacement:

1. If Product is damaged/defective.
2. Differ from the description on the website.
3. Wrong item delivered/Wrong Color/Wrong Size/Wrong Quantity.
4. Missing parts/accessories.

Return Eligibility:

In case of returning the product, customer needs to inform us within 3 days of receiving the order. In case, if you received a damaged product, it must be reported to us within 3 days of delivery.
If the product is delivered defective or damaged, in that case, the customer needs to inform us through Register email ID and sent it to (info@industrypurchase.com) or Call us at +91 9990617166 (Helpline Number) within 3 days from the time of delivery.
Products should be unused.
All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer box/packaging as delivered to you.

Returning a Product

There are 2 ways to Return the product. One is to return the product from our side where we send the courier partner and get the product picked up from customers. However, in some cases, if we cannot provide return service then the customer needs to send the product to us. Once, the product is received by us, then we will reverse the courier charges.

Steps to follow to Return Product :

Customer needs to inform us through call/email within 3 days of receiving the order.
The product should be unused. and with invoice We will raise a request for Reverse pickup and try to arrange it from our end. Once the pickup is arranged our courier partner will collect the product within 2-3 business days.
The customer needs to pack the product with Brand packing & paste the invoice on it. and handover the product to courier boy.
After receiving the product, a quality check will be done over the product by our team which can take 2-3 days.
product is found damaged/defective by our team, We will try to arrange a replacement; however, it depends on the availability of the product.